Responsible Gaming

All the information you need
to play poker responsibly

The Genting Poker experience has been created for your enjoyment. As a responsible and regulated company we have created some advice on responsible gaming which we recommend you read.

Managing Your Play

For players who enjoy gambling frequently, it is not uncommon to overspend your budget some of the time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.

Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor.

Limiting Your Personal Expenditure

Genting provides help to control your gambling. You can establish limits on the amount you deposit by phoning our customer call centre. Requests to tighten your limits will take effect immediately, whereas requests to loosen those limits must wait a 24 hour cooling off period before taking effect.

Managing the Length of Time You Play

It is sometimes easy to lose track of time whilst gambling, so Genting gives you the option to set a timed reminder which alerts you to how long you have played for. You must click ‘OK’ to continue playing.

Preventing Under Age Gambling

You must be at least 18 years old, or of legal age to gamble in the country in which you reside (whichever is older), to play in the Genting Poker Room. Our Poker Room is not designed to attract children and we aggressively discourage and track minors who attempt to play in our Poker Room. Unfortunately, no system is foolproof. Some young people may escape our detection. If you know a person under the legally gambling age in their jurisdiction who is registered with http://www.gentingpoker.com, please notify us immediately.

Game Rules

To help you understand the rules relating to the games offered at Genting Poker download the Poker software and view them in the help section. You can also view the independently audited 'returns to player' statistics by game category here.

  • The UK's largest gaming company

    You might not have heard of Genting Poker until recently, but if you know poker, then you'll know our casinos. Circus, Maxims and Mint Casinos are all Genting clubs. As are Palm Beach Casino and Crockfords, the oldest private gaming room in the world.

  • Decades of experience

    We've been in this business longer than the WSOP. The Genting Group began in 1965 and has 45 years of gaming expertise running some of the most popular land based casinos and resorts in Malaysia, Singapore, Australia, the Philippines and here in the UK.

  • Top quality service

    Poker nights don’t stop at a set time, and we don't either. You can contact our team for live help and support at any time of day or night. By telephone, email or live chat.

  • Responsible poker

    We recommend that all poker players take a look at the responsible gaming information, which we’ve created for everyone's benefit. Find out more now.

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